Most patients are easy to work with. They call ahead for an appointment, they arrive at their scheduled time, they pay their bill on time, but there is always that one patient that defies all of the above. On occasion, however, things can go very wrong and patients become angry, stubborn, manipulative and even abusive. Some people are ready for confrontation while others avoid it at all costs by hiding, giving in to strong demands, or finding someone else to handle the problem.
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