Current patients and even new patients to the office often call the office for medical advice over the phone. The receptionist does not have the medical authority to answer these types of questions. The receptionist should never give suggestions or advice for medical care to a patient. The best way to handle this situation is to let the caller know that you are not qualified to give out medical advice. They can then ask the patient to make an appointment so that the physician can recommend treatment.
Read More... [Source: Insurance:Medical-Billing Articles from EzineArticles.com]
No comments:
Post a Comment